Return & Exchange Policy

Your satisfaction with NIVO products matters to us.

If there's an issue with your product (damage, wrong item, manufacturing defect), contact us on WhatsApp as soon as possible after receiving it.
We review every case individually and work with you to find the right resolution.
Please keep the product in its original condition as much as possible until we're in touch.
Return and exchange details are agreed with you directly when you contact us.

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